With AssociationVoice, you can accept online credit card, debit card, and eCheck payments from your residents directly on your AssociationVoice Web site at NO COST to your organization! Association dues, payments for special assessments, payments for renting the clubhouse, and fees for miscellaneous items may all be paid online, offering your customers the ultimate convenience.
There are NO set-up fees, NO monthly fees, NO transaction fees and NO account minimums. In fact, the service can be a source of ancillary revenue for your organization if you choose. Call AssociationVoice TODAY!
- Is it safe to accept payments online?
- Is there a cost to the management co. or the association?
- Will the association receive 100% of the assessment charged?
- Is there a lengthy application process required to get started?
- Can we turn this into a source of ancillary revenue for our firm?
- Does the Convenience Fee charged to residents have to be the same for every organization?
- Does every association need an AssociationVoice Web site for this service?
- Are all major credit cards accepted?
- Are the funds electronically deposited into my bank account?
- Will details be displayed on a resident's credit care or bank statement?
- Can we enter e-payments into our management system?
- Are reports available for research of discrepancies and reconciliation of association bank accounts?
- Is there a simple process to handle charges that are disputed by residents?
- Do I have to charge a convenience fee?
- Is there customer support available when I have questions about payments?
- Will I receive assistance with marketing online payments to my residents?
1. Is it safe to accept payments online?
A: Yes. E-Payments are completely safe when you work with a processor who complies with industry regulations and has expertise with electronic payments. Our payments service adheres to international auditing standards and is certified PCI and SSAE 16 compliant so sensitive information is not at risk. 
2. Is there a cost to the management firm or the association?
A: No. There is no cost to the management firm or the association. No setup fees, no monthly fees, no transaction fees and no account minimums. The service is completely supported through a nominal convenience fee charged to residents that pay online or by phone.
3. Will the association receive 100% of the assessment charged?
A: Yes. The collected assessments will be deposited directly into the association's bank account on a daily basis).
4. Is there a lengthy application process required to get started?
A: No. There is a simple one page agreement that must be agreed to by anyone with Agent Authority for the association(s). That is all we need.
5. Can we turn this into a source of ancillary revenue for our firm?
A: Yes. During the setup of each association's account, you will have the option to incorporate a Participant Transaction Fee into the convenience fee that will be charged to residents when they pay online. The management firm will be able to apply 100% of these fees that are collected to AssociationVoice services on a quarterly basis or "Cash Out" the amount collected based on a 50% value.
6. Does the Convenience Fee charged to residents have to be the same for every organization?
A: No. The convenience fee varies depending on the size of the assessment, type of payment and Participant Transaction Fee.
7. Does every association need an AssociationVoice Web site for this service?
A: No. Residents can make payments from your management site if their community does not have a web site.
8. Are all major credit cards and e- Check accepted?
A: Yes. Residents can pay with a credit card or with an e-check. All major credit cards are accepted including VISA, MasterCard, Discover, and AMEX.
9. How do we enter credit card transactions into our management system?
A: Funds will be electronically deposited into the bank accounts that you specify. We can easily accommodate depositing funds into multiple bank accounts if needed.
10. Will details be displayed on a resident's credit card or bank statement?
A: Yes. Resident's will see the name of their association and the contact phone number of your choice that was entered during setup with the total charged to their credit card. Note: the total charged will be the sum of the assessment plus the convenience fee which will include any Participant Transaction Fee amounts you've elected to add. For example, if a resident owes $300 and the convenience fee is $9 ($8 base convenience fee plus $1 Participant Transaction Fee), the resident will see a total charge of $309 on their credit card statement.
11. Can we enter e-payments into our management system?
A: Yes. AssociationVoice's online payment capability offers integration with the majority of management systems so there's no rekeying of payments.
12. How do you protect credit card information?
A: Our payment service is 100% Payment Card Industry - Data Security Standards (PCI-DSS) compliant. In fact, we've achieved the highest level of certification and compliance in the Industry with our Level 1 rating. Also, we're the only payment service for management firms and their associations that is 100% PCI-DSS compliant with a fully integrated solution from your Web site to your accounting system.
13. Is there a simple process to handle charges that are disputed by residents?
A: Yes. If a resident questions a charge, they will be able to call the number appearing on their credit card statement next to the association's name. The number that appears is the number provided during setup of the association's account. Although rare, if their credit card company does perform a chargeback, that chargeback will appear within your nightly reports and be debited from the association's bank account. This is similar to a resident writing a bad check. In situations of chargebacks, your Accounting Department will need to enter the appropriate adjustments in your accounting system to reflect that the assessment has not actually been paid, enter appropriate Non-Sufficient Funds (NSF) fees, and depending on the timing of the collection policies for the association, you will want to begin those activities as you would any other unpaid delinquent balance.
14. Do I have to charge a convenience fee?
A: No. We offer a non-convenience fee program. This program has no setup fee and no monthly fees, but does have a per transaction fee. The non-convenience fee model charges what is called a Discount Rate for each transaction. For example, 3% of the total transaction amount will be charged for all VISA transactions and is subtracted from the funds settled to your account. You can decide what credit card brands will be accepted by you. A non-convenience fee model is ideal for management firms who need to accept credit cards for Disclosure Document purchases. It is also ideal for associations already collecting assessments through a convenience fee model and would like a secondary merchant account to accept credit cards for Recreational Centers or Facility Reservations without charging convenience fees. Please note that a secondary bank account is required for funds settlement if your organization wishes to utilize both a convenience fee merchant account and a non-convenience fee merchant account..
15. Is there customer support available when I have questions about payments?
A: Yes. Property managers and residents can contact the payments call center when they need assistance. Customer service reps are available by phone, email or Live Chat. Monday-Friday.
16. Will I receive assistance with marketing online payments to my residents?
A: Yes. AssociationVoice provides a variety of free marketing materials to help you raise awareness among residents. We will be glad to help you launch this convenience feature. Contact AssociationVoice. .
